“General visitor terms and conditions of the venues and festivals affiliated with the Association of Dutch Music Venues and Festivals (VNPF). By accepting the general terms and conditions, the visitor confirms having read and agreed to the privacy statement.

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Article 1 Applicability

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1.1 These General Visitor Terms and Conditions are used by all Dutch music venues and festivals (hereinafter: “the organisation”) that are affiliated with the Association of Dutch Music Venues and Festivals (VNPF), insofar as the organisation has declared these General Visitor Terms and Conditions applicable. An up‑to‑date list of affiliated organisations can be requested from the VNPF, Funenpark 1, 1018 AK Amsterdam, www.vnpf.nl.

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1.2 These General Visitor Terms and Conditions apply to every offer made by, and every agreement concluded between, the organisation and the person (hereinafter: “the customer”) who orders/purchases an admission ticket for an event organised by the organisation. These terms also apply when the agreement is concluded through an (official) (pre)sales organisation engaged by the organisation for the event in question (hereinafter: “(pre)sales outlet”). In addition, these General Visitor Terms and Conditions apply to anyone attending any event in the building or on the grounds, even if that person has not entered into an agreement with the organisation directly or indirectly.

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1.3 In these General Visitor Terms and Conditions, the term “event” refers to (music) performances and/or other manifestations in the broadest sense of the word.

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1.4 In these General Visitor Terms and Conditions, the “location where the event is held” refers to the actual place of the event as well as all surrounding areas, spaces, fields, etc. that form part of the complex within which the event takes place.

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1.5 The applicability of any general terms and conditions of the customer is expressly rejected.

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Article 2 – Formation of the Agreement / Admission Tickets

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2.1 All offers, (programme) announcements, statements, or other information and price quotations made by the organisation or by third parties are without obligation, and the organisation is not required to sell an admission ticket to a customer.

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2.2 The agreement between the organisation and the customer is concluded at the moment the customer purchases an admission ticket for the event from the organisation or from a (pre)sales outlet. No cooling‑off period applies.

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2.3 An admission ticket may consist of a physical or digital document issued by or on behalf of the organisation, containing a digital code that can be scanned, or a digital code issued by or on behalf of the organisation that can be scanned. The digital code is unique.

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2.4 The admission ticket is issued once and grants access to one person.

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2.5 Admission tickets are and remain the property of the organisation. A valid admission ticket entitles the holder to attend the event. Only the holder who presents the admission ticket first at the start of the event will be granted access. The organisation may assume that the person presenting the admission ticket is the rightful holder (the customer). The organisation is not obliged to carry out further verification regarding valid admission tickets. The customer is responsible for ensuring that they become and remain the holder of the admission ticket issued by the organisation.

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2.6 From the moment the admission ticket has been made available to the customer, the risk of loss, theft, damage, or misuse of the ticket lies with the customer. The customer receives the admission ticket from the organisation or the (pre)sales outlet in a condition that allows the organisation to verify its authenticity/validity in a straightforward manner. Upon first request by the organisation, the customer is required to present the admission ticket prior to the event in the same condition. If the admission ticket can no longer be verified for authenticity/validity—for example due to damage—the organisation has the right to refuse entry.

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2.7 Only tickets purchased from a (pre)sales outlet or directly from the organisation guarantee the validity of the admission ticket. The burden of proof regarding purchase from a (pre)sales outlet or the organisation lies with the customer.

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2.8 Admission tickets consisting of a physical or digital document containing a scannable digital code, or a scannable digital code provided separately, may be supplied to the customer via electronic communication. If the customer chooses to receive the ticket in this manner, the customer must ensure that the ticket can be delivered electronically and that it can be delivered securely. The organisation cannot guarantee the confidentiality of the ticket provided nor the successful receipt of the ticket.

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2.9 If the customer has chosen to receive the admission ticket by post, the customer must ensure that the ticket can be delivered and that it can be delivered securely. The organisation cannot guarantee the confidentiality of the ticket provided nor the successful receipt of the ticket. If the admission ticket is not received, this is not the responsibility of the organisation. In such cases, the customer must contact the organisation or the (pre)sales outlet from which the ticket was purchased in a timely manner—meaning sufficiently before the start of the event to allow the organisation to invalidate the original ticket and issue a new one—while providing proper proof of purchase. If the customer fails to do so, the organisation has the right to deny the customer access

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2.10 The organisation reserves the right to set a maximum number of admission tickets that may be purchased per customer, and the customer is required to comply with this limit.

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2.11 An admission ticket does not grant any right of access after the event has ended.

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2.12 The organisation or the (pre)sales outlet is entitled to charge the customer an additional fee on top of the ticket price to cover the costs associated with concluding the agreement (hereinafter: service fees).

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2.13 The organisation is entitled to make the right of admission conditional upon the customer becoming a member of the organisation prior to attending the event, subject to payment.

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Article 3 – Prohibition of Resale

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3.1  The customer is required to keep the admission ticket for an event for personal use and may not resell it, offer it for sale, or provide it to third parties in any manner whatsoever for commercial purposes.

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3.2  The customer may not advertise or engage in any form of publicity relating to the event and/or any part thereof if such actions are intended to facilitate the (re)sale of the admission ticket. The organisation’s assessment that such intent exists is binding.

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3.3  The customer may make the admission ticket available to third parties free of charge, provided this is not done for commercial purposes and the customer imposes on the recipient the same obligations that apply to the customer under these General Visitor Terms and Conditions, including the prohibition on resale. The customer guarantees to the organisation that such third parties will comply with these obligations.

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3.4 If the customer fails to comply with any of the obligations set out in the preceding paragraphs of this article, and/or if a breach of the aforementioned guarantee occurs, the customer shall owe the organisation an immediately payable penalty of €10,000 per violation (per admission ticket), plus €5,000 for each day the violation has continued and continues, without prejudice to the organisation’s right to additionally claim performance and/or compensation for damages suffered or yet to be suffered in lieu of the penalty.

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3.5 An admission ticket that has been or is being resold and/or used for commercial purposes may be invalidated by the organisation. An invalidated admission ticket does not grant any right of access to the event, and neither the customer nor the holder is entitled to a refund and/or compensation.

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Article 4 – Other Obligations of the Customer

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4.1  The customer is required, upon first request—both when ordering the admission ticket and during attendance at the event—to identify themselves in order to enable the organisation to comply with its legal obligations relating to events, including the obligation not to serve alcohol to persons under the age of 18.

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4.2  Unless otherwise arranged by the organisation, the customer must be in possession of a valid and undamaged admission ticket both before the start of the event and throughout its duration, as long as they are present at the location where the event is held. Upon request by the operator of the venue, security staff, or other authorised personnel, the customer is required to present their admission ticket.

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4.3  The customer is required, upon request, to cooperate with a security search (including any hand luggage) when attending the event.

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4.4  During their stay at the location where the event takes place, the customer must behave in accordance with the house rules of the organisation. The customer is required to follow the instructions and/or directions of officials designated by the organisation, the operators of the venue, security staff, the fire brigade, and other authorised persons.

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4.5 The customer is prohibited from, among other things:

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a) Bringing photo, film, or other recording equipment to the location where the event takes place, under penalty of confiscation for the duration of the event.

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b) Making any form of recording of the event, including but not limited to photography, filming, and creating audio and/or visual recordings. Reproduction of and/or excerpts from the programme booklet, posters, or other printed materials is also prohibited. All such recordings will be confiscated and destroyed without exception.

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c) Smoking at the location where the event is held.

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d) Bringing glassware, plastic bottles, cans, fireworks, (fire)arms, dangerous objects, food, and/or (alcoholic) beverages to the event location, under penalty of confiscation of these items.

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e) Bringing drugs to the event location, under penalty of confiscation and, in some cases, arrest and reporting to the police.

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f) Bringing objects or substances that, in the judgment of persons designated by the organisation, are dangerous and/or disruptive to visitors, under penalty of confiscation of these items.

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g) Wearing face‑covering clothing, for security reasons. A customer whose face is not visible may be denied access to the venue.

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h) Bringing large (back)packs, child carriers worn on the back, strollers, or other large objects into the locations where the programme is presented.

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i) Causing damage to the location where the event takes place. The customer is liable for any damage they cause in or to the event location.

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j) Offering goods of any kind for sale to third parties, or distributing them free of charge.

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k) Hindering other customers, including but not limited to through inappropriate behaviour (including assault) or theft.

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Article 5 – Rights of the Organisation

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5.1  If the customer breaches one or more of the provisions set out in these General Visitor Terms and Conditions, the customer shall be in default by operation of law, without any further notice of default being required. The organisation is then entitled to terminate the purchase agreement with immediate effect and without judicial intervention and/or to deny the customer (further) access to the event, for example by invalidating the admission ticket. In such situations, the customer is not entitled to a refund of the amount paid for the admission ticket (including service fees) to the (pre)sales outlet or the organisation, nor to any other form of compensation. An invalidated admission ticket no longer grants any right of access to the event. Holders of invalidated admission tickets are not entitled to a refund or any other compensation.

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5.2 The organisation is entitled to permanently or temporarily deny access to the location where the event is held to any customer who, during one or more previous visits to the venue, has violated the rules set out in these General Visitor Terms and Conditions, or if there is otherwise a justified concern that the customer may cause damage. The organisation also reserves the right to deny the customer (further) access to the event or to remove them from the event location if the organisation reasonably deems this necessary to maintain peace and order during the event.

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‍5.3 If it is reasonably suspected that an admission ticket has been forged, the organisation is entitled to deny the holder of that ticket (further) access to the event and to invalidate the ticket, without the customer or the holder being entitled to any compensation for damages resulting from this.

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5.4 The artist, the organiser who has rented the venue from the organisation, and/or the organisation itself are entitled to make or have made audio and/or visual recordings of the event and the location where it takes place, including the audience, as well as to publish and reproduce such recordings. By attending the event, individuals appearing in these recordings hereby grant permission for this use, without being entitled to any compensation.

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5.5 The organisation is entitled to adjust the regular opening hours in connection with occasional emergency response drills (Article 23 of the Working Conditions Act) or, in the event of an incident, to carry out a full or partial evacuation of the event location if deemed necessary by the organisation. Such adjustments to the regular opening hours do not entitle the customer to a refund of any admission fee paid and/or to compensation.

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5.6 Camera surveillance is in operation at the event location. Footage is stored for a period determined by the organisation and may be made available to the police if necessary.

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5.7 If the organisation deems it necessary for maintaining order and calm, it has the right to refuse a customer access to the event without any entitlement to a refund or compensation if the customer arrives after the event has already started.

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Article 6 – Force Majeure

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6.1  In these General Visitor Terms and Conditions, “force majeure” is understood to mean, in addition to what is defined as such in law and jurisprudence, all external causes, foreseen or unforeseen, over which the organisation has no control but which prevent the organisation from fulfilling its obligations. Force majeure includes, among other things: nuisance, inconvenience, and/or unlawful acts caused by third parties, including other visitors and/or performing artists; maintenance work; malfunctioning facilities; the presence of persons and/or objects obstructing the view; simultaneous events; and the allocation and distribution of standing or seating areas. Errors made by third parties in, for example, announcements, statements, and/or price quotations relating to the event also fall under force majeure. In the event of force majeure, there is no right to a refund and/or compensation.

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6.2  In the event of force majeure in the broadest sense of the word—including, in this context, illness and/or cancellation of the artist(s), strikes, fire, adverse weather conditions, and similar circumstances—the organisation has the right to reschedule the event to a later date or to cancel the event.

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6.3 If the event is cancelled by the organisation before it has begun as a result of or in connection with force majeure, the organisation shall only be obliged to refund the amount stated by the organisation on the admission ticket, or, if no such amount is stated, the amount (excluding service fees) paid by the customer to the organisation or the official (pre)sales outlet as referred to in Article 1.2.

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If an event must be cancelled after it has begun as a result of or in connection with force majeure, the organisation shall only be obliged to refund a portion of the amount stated by the organisation on the admission ticket—or, if no such amount is stated, the amount (excluding service fees) paid by the customer to the organisation or the official (pre)sales outlet as referred to in Article 1.1—the portion to be determined by the organisation.

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Refunds will be made no later than thirty days after the cancelled date at a (pre)sales outlet, upon presentation by the customer of a valid and undamaged admission ticket for the (cancelled) event. Service fees or other damages will not be reimbursed. Nor is the customer entitled to (replacement) admission to another event.

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‍6.4 If the event is postponed by the company as a result of, or in connection with, force majeure to another date, the ticket will remain valid for the new date on which the event will take place. If the customer is unable or unwilling to attend the event on the new date, they are entitled to return their ticket to a (pre)sales outlet in exchange for a refund of the fee stated on the ticket by or on behalf of the company, or—if no such fee is stated—the fee (excluding service charges) that the customer paid to the official (pre)sales outlet as referred to in Article 1.2. This refund will only be issued if the customer presents a valid and undamaged ticket to the (pre)sales outlet in a timely manner.

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If the event has been moved to a later date, the customer cannot claim a refund of the aforementioned fee if they have not returned the relevant ticket to the (pre)sales outlet within four weeks after the rescheduled date on which the event takes place, or before the new event date if this falls within four weeks of the original date. If the event is moved to an earlier date than the one stated on the ticket, the customer’s right to a refund lapses if they do not return their ticket to a (pre)sales outlet within four weeks after the (old) date stated on the ticket.

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No other damages will be compensated. The customer is also not entitled to (replacement) admission to another event.

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Article 7 – Liability of the Company

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7.1 Entering the venue where the event takes place and attending the event is at the customer’s own risk, meaning that the company is not liable for any damage arising from such entry or attendance, including damage resulting from hearing, vision, or other physical impairments and/or injuries, unless the damage is caused by intent or deliberate recklessness on the part of the company.

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7.2 The company is only liable for direct damage suffered by the customer that is the direct and exclusive result of a shortcoming attributable to the company. Only damage for which the company is insured is eligible for compensation, and in that case only up to the amount paid out by the insurer. The company’s liability is excluded (and therefore not eligible for compensation) for:a) damage resulting from the actions of third parties, including tenants of (spaces in or parts of) the venue where the event takes place and persons engaged by such third parties;b) damage resulting from failure to follow instructions given by the company’s officials or from failure to comply with the house rules.

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7.3 The company will make every effort to ensure that the programme is carried out as closely as possible according to the announced schedule. However, it is not liable for deviations from that schedule or for any (potential) damage that may arise for the customer and/or third parties as a result.

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7.4 The company is also not liable for the content or the manner (quality) in which the event programme is performed, including the duration of the programme. Nor is the company liable for changes to the event programme.

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7.5 The company is likewise not liable for damage suffered by the customer as a result of loss or damage to the ticket.

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Article 8 – Conditions for Use of the Company’s Cloakroom

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8.1 If the company provides a cloakroom, it has the right to refuse the acceptance of items, including objects that, in the company’s sole opinion, are too large. A fixed fee per item is charged for the use of the company’s cloakroom. Only coats, scarves, bags, hats, helmets, and umbrellas are accepted for storage. Except for items inside bags, no objects may be contained within the deposited items.

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8.2 One receipt is issued for each deposited item. Items will only be returned upon presentation of this receipt.

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8.3 The company does not wish to enter into a safekeeping agreement for items (including their contents) with a (total) value exceeding €150. Items (including their contents) with a (total) value higher than €150 may not be deposited at the cloakroom. Anyone using the cloakroom guarantees that the value of any item deposited does not exceed €150 and cannot and will not hold the company liable for loss or damage of such item for an amount exceeding €150.

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8.4 The company’s liability is at all times limited to €150 for each item deposited at the cloakroom (including its contents). The company is not liable for any damage other than damage to, or in connection with the loss of, the item itself, and therefore not for indirect and/or consequential damage.

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8.5 The customer who deposits an item at the cloakroom indemnifies the company against any damage caused by the item (including its contents).

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8.6 Deposited items are kept by the company only for the duration of the relevant event. The customer is obliged to collect any items deposited at the cloakroom before leaving the venue where the event is held. If the customer fails to do so, the company is entitled to refuse the return of the item. Any agreement of safekeeping ends at the moment the venue closes following the deposit of the item.

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‍Article 9 – Personal Data

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9.1 The company processes personal data of customers and visitors to its website(s) in accordance with its privacy statement and in compliance with the Dutch Personal Data Protection Act. The privacy statement of Burgerweeshuis is available here.

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Article 10 – Final Provisions

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10.1 These General Visitor Conditions and any agreement between the customer and the company are governed by Dutch law.

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10.2 All disputes arising from these General Visitor Conditions, the agreement between the company and the customer, or any agreement resulting therefrom, shall be submitted exclusively to the competent court in the Netherlands.